This course is to develop knowledge and understanding of how to handle complaints. You’ll also explore how complaints handling can be used to improve services.
The course begins by explaining what a complaint is and what it is not. You will learn how to deal with anonymous complaints.
In stage two, you will learn how to resolve complaints utilising a range of skills including building rapport, active listening and confirming understanding. Stage three will examine difficult behaviours including the attitude and behaviour of the complainant and unreasonable repeated complaints before exploring how to manage them by drawing on your assertiveness skills. The course ends with the identification of an individual’s right to complain and what they can do if a complaint to a service provider has not be resolved to their satisfaction.
Study Complaints Handling Course via an eLearning platform.
Access to the Complaints Handling Course is via an eLearning platform. E-Learning an efficient way of delivering courses online due to its convenience and flexibility. The resources are available from anywhere and at any time. Meaning everyone can take advantage of web-based learning regardless of their circumstances. E-Learning is invaluable for employers, meaning staff can complete CPD without the added cost of lecturers and conferences.
The CPD Certification Service was established in 1996. It is the leading independent CPD accreditation institution operating across industry sectors. Certified CPD courses complement the Continuing Professional Development policies of professional institutes and academic bodies. CPD courses can be completed at work or at home or whoever there is an internet connection. Meaning that you can further your skillset and progress your career in a way that suits you.
Other CPD Certified courses
Along with this Complaints Handling Course, Home Study Zone offers a vast array of other Certified CPD courses. Additionally, CPD will help somebody build their skill set, gain further understanding, and progress in their career.